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While many sites offer their services for free, some charge substantial membership fees which are renewed automatically unless the consumer cancels within a specific timeframe.
This can lead to frustration for customers who might not have realised they had to opt out before the renewal date.
In one case, an Irish woman signed up to a UK-based dating site.
Finding she didn’t use the site frequently, the woman decided to delete her profile.
After contacting ECC Ireland, the customer’s complaint was dealt with by the ECC in Luxembourg and the woman received a refund.
ECC Ireland is advising consumers to read the terms and conditions before signing up to websites.They are also advising customers retain copies of any correspondence or take screenshots of the cancellation process.She was still subjected to a renewed membership fee of €220 – the website said deleting her profile was not enough to constitute cancellation of membership.Another Irish woman signed up for a free trial with a Luxembourg-based dating site.After receiving an email saying she had to cancel her membership within 7 days of the renewal date or pay €179, she decided to cancel the subscription 12 days before the date.The website did not acknowledge her cancellation for a further seven days then said she had not cancelled in time.